Agreement to Terms
By confirming your agreement during registration or on this page, you confirm that you have read, understood, and agree to these Terms.
If you do not agree, you may not access or use our Services.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms.
User Accounts
Some features require an account. You agree to provide accurate information, keep it updated, protect your credentials, accept responsibility for activity under your account, and tell us about unauthorized use.
Services Description
FateArc is a platform that connects users with independent tarot readers and psychics for live video consultations, text chat, and related services.
Payment Terms
FateArc is operated by NEXUSVIBE SL (NIF: B70966650), registered in Madrid, Spain.
Users fund a wallet balance and video consultations are billed at the reader's per-minute rate.
Scheduled bookings reserve time only; they do not create a prepaid reserve.
Once a session starts, the minimum billed duration is determined by the reader's profile settings. Some readers set a minimum session time (e.g. 5, 10, 15, or 20 minutes); others may have no minimum, in which case billing is based entirely on actual usage from the first minute.
- Provide valid payment information.
- Pay all applicable fees and charges.
- Understand that you can end a session at any time, but the reader's minimum session time (if set) still applies as the minimum billed duration.
- Understand that if a reader has no minimum session time, you pay only for actual minutes used.
- Understand that the maximum session length shown on a profile is for scheduling only.
- Understand that booked sessions follow the reader's schedule when available, otherwise FateArc uses a default 10:00-20:00 window in the reader's local timezone.
- Understand that after the minimum session time, billing is based on actual usage and may stop when your paid balance runs out.
- A reader may offer free outgoing chat messages, including none. Your account has a lifetime maximum of free outgoing chat messages across all readers, at the limit shown in the app; changing readers does not reset it. After the applicable allowance is used, outgoing messages are charged at the selected reader's chat rate.
- Understand that auto top-up can charge your default card when your balance is low.
- Understand that wallet top-ups may include platform fees and taxes calculated by Stripe.
- Understand that all sales are final unless otherwise stated.
- Accept that refunds are subject to our refund policy.
Refund Policy
FateArc is a pay-per-minute service platform, not a product. Users pay for the actual time spent in live sessions with readers and for individual chat messages.
All charges are final and non-refundable. Because the service is consumed in real time, there is no product to return.
Wallet balance top-ups are non-refundable. Unused balance remains in your account and can be used for future sessions.
In exceptional circumstances (e.g. technical failures that prevented a session from taking place), FateArc may, at its sole discretion, issue a credit to your wallet balance. Such credits do not constitute a refund and cannot be withdrawn as cash.
Referral Program
FateArc offers a referral program that allows psychic readers to invite new users to the platform.
Readers receive 75% of fulfilled, paid consultations, or 80% when serving a client they directly invited. Only one direct 5% reward can apply per payment: the client inviter has priority; if there is none, the reader inviter receives it. Eligible activity is completed, paid chat and video consultations and answered paid-stream consultations. Signups, top-ups, tips, gifts, gift cards and cosmetic items do not qualify. Refunds reverse the related reward. The platform retains at least 20%.
The platform retains at least 20% of the gross consultation payment. Rewards apply only to fulfilled, paid consultations, not registration or wallet top-ups. The total referral allocation must not exceed 5% of that payment, and refunds reverse related rewards.
FateArc reserves the right to modify, suspend, or terminate the referral program at any time. Abuse of the referral system (including self-referrals, fake accounts, or fraudulent activity) may lead to cancellation of referral rewards earned through or directly linked to that abuse, to the extent permitted by law, and may lead to account suspension.
Clients who directly invited another client receive one 5% reward on that client’s fulfilled, paid chat or video consultation or answered paid-stream consultation. This reward comes from the same 5% allocation for the payment, so no second referral reward is paid. It is credited to the client’s FateArc consultation balance and cannot currently be withdrawn as cash. Signups, wallet top-ups, gift cards, tips, gifts, cosmetic items, and unpaid or unfulfilled sessions do not qualify. Refunds or payment adjustments reverse the corresponding original reward.
This policy applies prospectively to direct referral attribution. Existing attribution cannot be reassigned. Rewards already earned retain their original source and accounting and are not recalculated under this policy; refunds adjust the corresponding original rewards.
User Conduct
You agree not to use the Services to:
- Do anything illegal or unauthorized.
- Harass, abuse, or harm other users or readers.
- Impersonate any person or entity.
- Disrupt or interfere with the Services.
- Try to access restricted parts of the Services without permission.
- Use automated systems to access the Services.
Account restrictions and termination
We may restrict features, suspend an account, or terminate it permanently when we reasonably determine that a user has seriously or repeatedly breached these Terms or applicable law, or has engaged in conduct that threatens users, readers, the integrity of the Services, or payment systems. Examples include insults, harassment, threats, abusive conduct, fraud or deception, impersonation, fake accounts, manipulation of payments or referrals, and unlawful or prohibited activity.
We may act without advance notice when reasonably necessary to protect users, investigate suspected misconduct, prevent harm, or comply with law. Where applicable law requires it, we will provide a clear and specific statement of reasons and information about available complaint or redress options when the restriction is imposed. Permanent termination does not guarantee reinstatement; complaint or review rights required by law remain available.
While investigating suspected fraud or a related payment dispute, we may temporarily hold only identifiable withdrawal or payout amounts reasonably connected to the activity under review. We will not impose an account-wide hold on unrelated legitimate funds or earnings; those remain payable under applicable law and our payout terms when due, unless applicable law or an authority order requires otherwise. We may cancel unearned promotional or referral rewards and withhold, reverse, or recover amounts directly linked to fraud or unlawful activity, refunds, payment disputes, or services not fulfilled, only as permitted by law and payment rules. A restriction or termination does not by itself confiscate every account balance: legitimate funds and earnings unrelated to the breach will be handled under applicable law and our refund and payout rules.
Reader quality, warnings and appeals
Readers must understand and communicate competently in each language they offer, respond coherently and relevantly to the client's request, and ask for clarification when necessary. Incoherent or unrelated replies, harassment, spam, deception, and pressure to purchase are prohibited. Do not accept a consultation in a language you cannot adequately use.
Only a violation confirmed by an administrator or support may generate a warning; a low rating or unverified report alone does not. Each warning counts for two calendar months from issuance, calculated in UTC; if the target month has no matching day, its last day applies. Warnings expire independently and remain in the history. Three warnings active at the same time result in account blocking. Expiry or revocation does not automatically reinstate a blocked account.
You may appeal a warning or account block at /account-appeals, including while blocked, or contact support@fatearc.com. An administrator reviews the evidence and provides a reasoned decision. Submitting an appeal does not itself suspend the restriction. There is no two-month appeal deadline; mandatory complaint and redress rights remain available.
The warning process does not require us to wait for three warnings in every case. For a serious violation or another lawful ground under the account restrictions section, we may restrict or suspend access immediately, without prior discussion or agreement. We may permanently terminate cooperation where legally permitted. Required notice, reasons, review rights and lawful payment obligations remain unaffected.
Platform rules
The Platform Rules and reader code of conduct at /rules form part of these Terms and apply to clients and readers, with separate responsibilities for administration. They cover service quality, fair charging, safety, warnings, appeals and withdrawal suspension. Mandatory legal rights and the financial protections in these Terms remain unaffected. The rules are available in English and Ukrainian.
Intellectual Property
All content, features, and functionality of the Services are owned by FateArc or its licensors and are protected by applicable intellectual property laws.
Disclaimer
Tarot readings and psychic consultations are for entertainment purposes only. FateArc and its readers do not provide medical, legal, financial, or professional advice.
Limitation of Liability
To the maximum extent permitted by law, FateArc is not liable for indirect, incidental, special, consequential, or punitive damages related to your use of the Services.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Spain.
Any disputes arising from these Terms or your use of the Services shall be submitted to the courts of Madrid, Spain, unless mandatory consumer protection laws of your country of residence provide otherwise.
Changes to Terms
We may update these Terms from time to time. We will post the current version on this page and ask you to read and explicitly accept it again in your account.
Contact Us
If you have questions about these Terms, contact support@fatearc.com or write to NEXUSVIBE SL, C/Casas de Miravete No 22A Planta 4, Oficina 4, 28031 Madrid, Spain.
Reader Content and Publication
Readers retain ownership of their profile text, photos, posts, stories, and live broadcasts. By submitting or broadcasting this content, a reader confirms that they own it or have the permissions needed to use it, and grants NEXUSVIBE SL a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and adapt it as needed to operate and promote FateArc on the website and mobile apps. The reader may remove content through the available controls; copies needed for legal records and technical backups may remain for a limited time. Client names, questions, private chats, and account details are not public content.
Long articles after you delete your account
You grant NEXUSVIBE SL a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to keep publishing and promoting the long articles you published on FateArc, including after you delete your account. You stay the author and keep your rights.
After deletion these articles appear under the name FateArc Editorial, without your name, photo or profile link. We replace your name where it appears in the article text. The rest of the article, including its images, stays as published.
If you do not want an article or image to stay, remove it before you delete your account. Short posts are erased when you delete your account.
Nothing here limits rights that cannot be waived under applicable law.