Support

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Find answers to common questions or reach out to our support team

Frequently asked questions

Support emailsupport@fatearc.com
01

How do I book a session with a psychic?

Browse our psychics page, select a psychic that resonates with you, check availability, and click Book Session. If a psychic has not set a custom booking schedule yet, FateArc shows bookings inside the default 10:00-20:00 window in that reader's local timezone.

02

How does payment work?

You top up your wallet through Stripe and each psychic sets their own per-minute rate. Each reader sets their own minimum video session duration, shown on their profile before booking. You can end the call anytime, but that minimum still applies. After the minimum, billing follows actual usage. If no minimum is set, you pay only for actual usage.

03

What does maximum session length mean on a psychic profile?

Maximum session length is used for calendar planning only. It helps a psychic organize scheduled bookings and warnings before the next booking. You can still end the call whenever you want.

04

Can top-ups include fees or taxes?

Yes. The wallet credit you choose is not always the final card charge. Stripe Checkout can add the FateArc top-up fee and any applicable tax based on your country and the service tax configuration, and it shows the final amount before payment is confirmed.

05

Can I message a psychic before booking?

Yes. Each reader offers between 1 and 3 free chat messages. You can use at most 5 free outgoing messages in total across all readers (8 if you joined through an invitation link), and that allowance does not reset. After a reader's allowance is used, their displayed per-message rate applies; any account-wide allowance left remains available with another reader.

06

What if I'm not satisfied with my session?

We take quality seriously. If you're not satisfied, please contact our support team as soon as possible after your session. We'll review your case and work to find a fair resolution.

07

How do I become a psychic on FateArc?

Visit our For Psychics page to apply, add your experience and specialties, complete your profile.

08

Is my personal information secure?

Absolutely. We use appropriate security measures for data transmission and storage. Your payment information is processed securely through Stripe, and we never store your full credit card details.

09

What happens if my session is interrupted?

If technical issues interrupt your session, contact support immediately. We'll review the session logs and determine whether a billing adjustment is appropriate.

10

How do referrals work?

Share your referral link with friends. Rewards depend on eligible paid consultations and the referral program rules; a signup alone does not earn a reward. Your referral dashboard shows qualifying activity and any earnings.

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